Has UCaaS been breaking you down?
We help you make the transition to Unified Communication an amazingly Simple (UCaaS) process.
Here’s how 1Source thinks about UCaaS
We’re on a quest to keep things simple. It’s no different with UCaaS. The way we see it there are two true routes for UCaaS but three ways to pull off the UCaaS experience. Which is best for you? Well, it depends. If you’re thinking to yourself, “on what?” We should talk.
Function Over Form
(Leverage a Platform)
Benefits:
- Stability – world-class system architecture
- Support – strong support and troubleshooting
- Higher quality – often highest MOS Scores
Downsides:
- Not fast to get started – need technical expertise
- Rarely a sexy UX
Easy Button
(Proprietary IP)
Benefits:
- Speed — fast to get started
- Development — roadmaps move faster
- Often All-in-One (AIO) – Voice, Messaging, & Video
- Walled Garden — apps and secondary markets are managed
Downsides:
- Price — you’re paying for brand and design
- Walled gardens — hard to get a custom experience and often feel limiting for a technical organization.
- Limited International Capability – a number of variables come into play for why proprietary tech can be a hard choice for international organizations.
Cloud-to-You*
(Managed/Hosted PBX)
Benefits:
- Maximum Control — you build it, you control it.
- Compliance — you can ensure you hit compliance standards
- Reliable — managed support focused on your specific instance
- Global Deployments — easier to adhere to international data regulations
Downsides:
- Complexity — with great power comes great responsibility
- Vendor Strategies Changes – pricing, planning, and policies are evolving and are subject to change
- Trailing UX – built on the infrastructure of legacy PBX systems, this is often the least sexy UCaaS experience
*We don’t see this solution as UCaaS, by definition. But it is engineered to be a UCaaS experience and it’s right for specific businesses. Affectionately, we call it Cloud-to-You.
Your customers and employees deserve all of your devices communicating with one another. And you deserve some help.
Unified Communications has been in the getting-stated-in-telecom handbook for well over a decade. For the better part of its history, it mostly meant Voice Over IP and voicemails connect to your email. Until recently, you could hardly call it unified.
But today, Unified Communications is finally living into its promise.
In an industry rife with acronyms, Unified Communication as a Service (UCaaS) gets tossed around willy nilly. We are certain that a vendor (or three) has recently let you know “We offer UCaaS!” and done little to explain what —if anything— makes their solution special.
Our job at 1Source, is to help you better understand the UCaaS landscape and select the provider(s) that are best for you.
In the last several years, UCaaS has grown in leaps and bounds. It’s no longer enough to simply allow calls in and out, voicemail, and call forwarding. Softphones and apps are table stakes. The winners in the space are transcribing voicemails to text and making them searchable in your email inbox. If you need hardphones, some UCaaS providers allow you to plug your hardphone into any outlet and it’ll work perfectly.
We’re not here to tell you that now is the time to move toward a Unified Communication solution—we are not consultants. And you know that already.
We are question-askers and problem-solvers. We’re here to guide you toward the perfect solution for your specific company. We do this by learning about your technical sophistication, organizational infrastructure, and communications needs. To get started, follow any of the calls to action on this page.
Why Use 1Source For Selecting and Implementing a UCaaS Solution?
Dial Planning. We can provide oversight for dial-planning with multi-location and disparate locals.
Implementation Strategizing. If you speak with providers directly, you see that do things one way. After all, everything’s a nail to a hammer. We have experience with all of the other products, in varying markets, and have touched implementations all over the world. We’ve seen it all done 10 different ways at this point.
Cat Herding. Ok, so you’re an expert in dial-planning and know the exact solution you are going to need for your specific company’s needs. That sounds great on paper but we’ve seen too many implementations go sideways.
Here’s a horror story that could have been averted. On a quest to get 50 people new phones, we saw one CTO’s hit a breaking point. A year in with nothing to show, the CTO paid a $150k renewal for maintenance and support just to buy some breathing room. Perhaps, like this CTO, herding cats is not your specialty. Now’s not the time to learn to get your company on board — that’s where we come in.
We’re here to help. As always, it costs nothing to get an in-depth assessment from our team and expert partners. 1Source gets paid by the vendors you select, if and only if, you choose to go forward. There are never strings attached when we do a discovery call, a scoping call, and bring vendors to the table.
GET THE REPORT
Download: “Don’t Pick a UCaaS Provider without Asking These Questions First”
Introductions
We make introductions easy and keep sales reps at arms-length until you’re ready to engage directly with technology vendors.
Negotiations
We’ll negotiate on your behalf to get you the best possible terms.
Implementations
A project manager will advocate for you during implementation.
Vendor Relations & Escalations
Fewer suppliers, fewer headaches. Our partners represent millions of dollars in contracts with your suppliers, so when we push suppliers, they respond.
3 Steps to Source Your Solution
Discovery
Tell us about your business, how you’re hoping to grow, or the specific problem you’re looking to solve.
Review
We bring 1-3 solutions to the table for you to review and walk you through the options.
Selection
These solutions work to earn your business and if you like one — you select it.
WE WORK WITH
- Fortune 500 Companies
- City, State, & Federal Government Agencies
- Non-Profits
- Law Firms
- Professional Services
You can explore all of your options with no obligation or commitment.
Talk to a 1Source Solution Expert today.
